Privacy Privacy

Last updated: 01-January-2026

Diyan Courier Services is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect personal data when you use our courier and logistics services, visit our website, contact us, or otherwise interact with us.

This policy has been written in clear, straightforward English and is designed to comply with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. It also reflects best practices for UK-based courier and logistics businesses operating in a service-led environment.

By using our services or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.

About Diyan Courier Services

Diyan Courier Services is a UK-based courier and logistics provider located in Ruislip, West London. We provide local, regional, and nationwide courier services for individuals and businesses through a combination of our own delivery services and trusted third-party courier partners.

For the purposes of UK data protection law, Diyan Courier Services is the data controller in relation to the personal data described in this Privacy Policy.

If you have any questions about this policy or how we handle your data, you can contact us using the details provided in the Contact Information section below.

Scope of This Privacy Policy

This Privacy Policy applies to:

Customers who use our courier services.
Individuals who contact us by phone, email, website forms, or other means.
Business clients and their authorised representatives.
Website visitors.
Delivery recipients where we process limited information to complete a delivery.

This policy does not apply to third-party websites, services, or platforms that may be linked from our website or used by partner courier companies. We encourage you to review the privacy policies of those third parties separately.

The Personal Data We Collect

We collect personal data that is necessary to provide our courier services efficiently, safely, and in compliance with legal obligations. The types of personal data we may collect include the following.

Identity and Contact Information

This may include:

Full name
Business name (where applicable)
Job title or role (for business clients)
Billing address
Delivery and collection addresses
Email address
Telephone number

Delivery and Service Information

To carry out courier services, we may collect and process:

Sender and recipient details
Collection and delivery instructions
Package descriptions and handling requirements
Proof of delivery confirmations
Service preferences and special requests

Communication Records

We may keep records of communications between you and us, including:

Emails
Phone calls
Text messages
Enquiry forms and service requests
Complaint or feedback submissions

These records help us provide customer support, resolve issues, and improve our services.

Payment and Financial Information

Where applicable, we may collect limited financial information such as:

Invoice details
Payment status
Transaction references

We do not store full payment card details. Any card payments are processed securely through third-party payment providers.

Website Usage Data

When you visit our website, we may collect technical data such as:

IP address
Browser type and version
Device information
Pages visited and time spent on the website
Referral source

This information helps us understand how our website is used and how we can improve its performance.

How We Use Your Personal Data

We only use your personal data where it is lawful, fair, and transparent to do so. The main purposes for which we use your data include:

Providing and managing courier services.
Communicating with you about bookings, collections, and deliveries.
Responding to enquiries and customer support requests.
Managing invoices and payments.
Improving our services and operational efficiency.
Complying with legal and regulatory obligations.
Handling complaints and resolving disputes.
Preventing fraud and ensuring service security.

We do not use your personal data for purposes that are incompatible with those listed above.

Lawful Bases for Processing Personal Data

Under UK GDPR, we must have a valid legal basis for processing your personal data. Depending on the circumstances, we rely on one or more of the following lawful bases.

Performance of a Contract

Most of our data processing is necessary to perform a contract with you, such as:

Arranging a courier collection.
Delivering items to the correct address.
Communicating about service updates or issues.

Legal Obligation

We may process personal data to comply with legal obligations, including:

Accounting and tax requirements.
Record-keeping obligations.
Responding to lawful requests from authorities.

Legitimate Interests

We may process personal data where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms. Examples include:

Improving service quality.
Managing customer relationships.
Protecting our business against fraud or misuse.

Consent

In limited circumstances, we may rely on your consent, such as when you choose to receive marketing communications. You can withdraw your consent at any time.

Sharing Your Personal Data

We only share personal data where necessary and in line with this Privacy Policy.

Partner Courier Companies

To provide nationwide courier delivery across the UK, we may share relevant delivery information with trusted courier partners. This may include:

Sender and recipient names.
Collection and delivery addresses.
Contact details for delivery purposes.
Delivery instructions.

These partners are required to process personal data securely and in accordance with UK data protection laws.

Service Providers

We may share personal data with third-party service providers who support our business operations, such as:

IT and website hosting providers.
Accounting and invoicing services.
Communication service providers.

These providers only process data on our instructions and are subject to confidentiality and data protection obligations.

Legal and Regulatory Authorities

We may disclose personal data where required by law or where necessary to protect our legal rights, comply with court orders, or respond to lawful requests from authorities.

International Data Transfers

We primarily store and process personal data within the United Kingdom. Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

Transfers to countries with adequate data protection standards.
Use of approved contractual safeguards.

We take reasonable steps to ensure your personal data remains protected at all times.

Data Security

We take data security seriously and implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or disclosure.

These measures include:

Secure systems and access controls.
Staff training on data protection responsibilities.
Limiting access to personal data on a need-to-know basis.
Regular reviews of security practices.

While we take reasonable precautions, no system can be completely secure. We encourage you to contact us if you believe your data has been compromised.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and operational requirements.

Retention periods may vary depending on the type of data and the nature of the service provided. When personal data is no longer required, it is securely deleted or anonymised.

Your Data Protection Rights

Under UK data protection law, you have rights in relation to your personal data, including:

The right to access your personal data.
The right to rectify inaccurate or incomplete data.
The right to request erasure of your data in certain circumstances.
The right to restrict processing.
The right to data portability.
The right to object to certain types of processing.

To exercise any of these rights, please contact us using the details below.

Marketing Communications

We do not engage in excessive or unsolicited marketing. Where we send marketing communications, we do so in line with applicable laws.

You can opt out of marketing communications at any time by contacting us or using any unsubscribe options provided.

Cookies and Website Analytics

Our website may use cookies to enhance user experience and analyse website performance. Cookies are small text files stored on your device.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

Children’s Data

Our services are not intended for children, and we do not knowingly collect personal data from children under the age of 16. If you believe a child’s data has been provided to us, please contact us so we can take appropriate action.

Complaints and Disputes

If you have concerns about how we handle your personal data, we encourage you to contact us first so we can address your concerns.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be posted on our website, and the revised policy will apply from the date of publication.

Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Diyan Courier Services

Unit B Emerald House, Braintree Industrial Estate, Braintree Road, Ruislip, England, HA4 0EJ.

Email: info@diyancourierservices.co.uk

This Privacy Policy is intended to provide transparency, build trust, and demonstrate our commitment to protecting your personal data while delivering reliable courier services across the UK.