Terms and Conditions

Last updated: 01-January-2026

These Terms and Conditions govern the provision of courier and logistics services by Diyan Courier Services. They apply to all customers who use our services, whether as individuals or on behalf of a business or organisation.

By requesting a quote, booking a courier service, or allowing a delivery to proceed, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree, you should not use our services.

These Terms are written in plain English and are designed to clearly explain the rights and responsibilities of both Diyan Courier Services and our customers, in line with UK law and accepted courier industry standards.

About Diyan Courier Services

Diyan Courier Services is a UK-based courier company operating from Ruislip, West London. We provide local, regional, and nationwide courier services for individuals and businesses. Services may be delivered directly by us or through carefully selected third-party courier partners.

All references to “we”, “us”, or “our” refer to Diyan Courier Services. References to “you” or “the customer” refer to the individual or organisation booking the service.

Scope of Services

We offer a range of courier services, including but not limited to:

• Local courier services in Ruislip and the surrounding areas.
• Regional courier services across Greater London and nearby counties.
• Nationwide UK courier delivery through trusted courier partners.
• Business and commercial courier solutions.
• Time-sensitive and same-day delivery services were agreed upon.

The specific details of each service, including collection times, delivery expectations, and pricing, will be agreed at the time of booking.

Service Availability and Acceptance

All courier services are subject to availability. We reserve the right to refuse or decline a booking where:

• The item is prohibited or restricted.
• The information provided is incomplete or inaccurate.
• The delivery location is unsafe or inaccessible.
• We reasonably believe the service cannot be completed as requested.

A booking is only confirmed once accepted by Diyan Courier Services. Verbal or written confirmation may be provided.

Booking Process

Making a Booking

Bookings may be made by telephone, email, or through any other communication method offered by us. When making a booking, you must provide accurate and complete information, including:

• Collection and delivery addresses.
• Contact details for sender and recipient.
• Description of the item(s).
• Weight, size, and any special handling requirements.
• Preferred collection and delivery times.

Booking Accuracy

You are responsible for ensuring all booking information is correct. Errors or omissions may result in delays, additional charges, or failed deliveries.

If an incorrect address or contact detail is provided, we will not be responsible for resulting delays or non-delivery.

Pricing and Payment Terms

Pricing

Prices are agreed at the time of booking based on the information provided. Factors affecting pricing may include:

• Distance
• Urgency
• Size and weight of items
• Special handling requirements
• Use of partner courier services

Any additional costs resulting from inaccurate information or changes to the service may be charged to the customer.

Payment

Payment terms will be agreed at the time of booking. We may require payment in advance, on delivery, or by invoice, depending on the customer and service type.

Failure to make payment when due may result in suspension of services or legal recovery action.

Collection and Delivery

Collection

You must ensure items are ready for collection at the agreed time and location. If the collection cannot be completed due to customer-related issues, additional charges may apply.

Delivery

Delivery times provided are estimates and not guaranteed unless explicitly agreed in writing. Delays may occur due to factors beyond our control, such as traffic, weather conditions, road closures, or access issues.

We will make reasonable efforts to complete deliveries within agreed timeframes.

Customer Responsibilities

Customers are responsible for:

• Providing accurate booking information.
• Ensuring items are properly packaged and suitable for transport.
• Complying with all applicable laws and regulations.
• Ensuring recipients are available to accept deliveries.
• Inform us of any special delivery instructions.

Failure to meet these responsibilities may affect service performance and liability.

Prohibited and Restricted Items

We do not carry certain items, including but not limited to:

• Illegal or unlawful goods.
• Dangerous or hazardous materials.
• Perishable items, unless agreed in advance.
• Items requiring special licences or permits.

It is your responsibility to ensure items are lawful and safe for transport.

Partner Courier Services

For nationwide courier delivery across the UK, we may engage trusted courier partners. While we remain your primary point of contact, delivery performance may depend on third-party providers.

We take reasonable steps to work only with reputable partners, but we are not responsible for delays or issues caused by factors beyond our control within partner networks.

Liability for Loss and Damage

Standard Liability

Our liability for loss or damage is limited in accordance with UK law and industry standards. We are not responsible for indirect or consequential losses.

Packaging

Items must be securely and appropriately packaged. We are not liable for damage caused by inadequate packaging.

Exclusions

We are not liable for loss or damage arising from:

• Incorrect information was provided by the customer.
• Acts of God or force majeure events.
• Delays caused by third parties or authorities.
• Items prohibited under these Terms.

Delays and Service Interruptions

While we aim to provide reliable courier services, delays may occur. We will communicate with customers where reasonably possible if delays arise.

Delays do not automatically entitle customers to refunds unless agreed in advance.

Cancellations and Changes

Cancellations

Cancellations must be communicated as soon as possible. Charges may apply where a courier has already been dispatched or costs incurred.

Service Changes

Changes to bookings may be accepted subject to availability and additional charges.

Complaints and Dispute Resolution

If you are dissatisfied with our services, please contact us promptly. We aim to resolve complaints fairly and efficiently.

Disputes will be handled in accordance with UK law.

Data Protection

We process personal data in accordance with our Privacy Policy and UK data protection laws.

Force Majeure

We are not liable for failure to perform services due to events beyond our reasonable control, including severe weather, accidents, or government restrictions.

Termination of Services

We reserve the right to suspend or terminate services where these Terms are breached or where continued service is not reasonably possible.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

Changes to These Terms

We may update these Terms from time to time. The latest version will be available on our website and will apply to future services.

Contact Information

For questions about these Terms and Conditions, please contact:

Diyan Courier Services

Unit B Emerald House, Braintree Industrial Estate, Braintree Road, Ruislip, England, HA4 0EJ.

Email: info@diyancourierservices.co.uk

These Terms and Conditions are intended to clearly define service expectations, protect both customers and Diyan Courier Services, and support reliable courier services across the UK.